Wednesday, February 08, 2012
Random thoughts cannot be stopped
Saturday, January 07, 2012
Re-tales: Miss Sally
"Re-tales" will be a reoccurring feature, remembering stories from a career in retail.
Miss Sally

An era was ending in retail. Career positions were increasingly exclusive to management. Heels preferred, not required. Outdoor plazas were turning into malls and I was learning how to steam on a hook. Formalities still lingered. Even the assistant manager, just two years my senior, was addressed as Mrs. Hall, not Lynne. Some stores still had porters, gentlemen who unloaded and moved product, lest the ladies run their hose. It was a different world, one I was anxious to see turn, except for Miss Sally.
Miss Sally was a fixture at Northland. In her many years with the company, she had seen, done and re-done it all. Darn right that hairdo was really hers, she bought and paid for it! She still wore a girdle, not a foundation garment, and if anyone needed a safety pin, Miss Sally and her girdle would provide. Everyone was Missy or Miss Lady, customers and coworkers alike. Laughter came loudly and often, but when you worked with Miss Sally, you learned.
Probably the most important lesson I learned from Miss Sally was to take things in stride. Let whatever it is roll off your back and keep going. “You never know what anger a body walks through that door with, their bad day don’t have to be yours.” Words to live by in retail. Second best lesson? Always bring a second pair of comfortable shoes. Many days, the second was the first. Hard to be philosophical when your feet hurt.
Miss Sally also taught us the sneaky toilet paper trick. Shoplifters often will hide product they are planning to swipe, compiling a cache of many items in one spot close to the exit, then leave and come back later to make a quick grab and run. Watch them stash the goods, wait until they leave, then replace the collected goods with a roll of toilet paper. Tell all the staff, watch and wait. Laugh your ass off when they find it. Seldom is more fun had on a sales floor.
It’s been nearly thirty years since Miss Sally and I watched the thieves run, police at their heels, from the broken display cases of Lotus Jewelers, past Lerner and out to parking lot points unknown. Most likely she’s gone, just like Northland. Just like those formal days of retail. Luckily, we are all the sum of our past, so Miss Sally lives on. Take that, shoplifters! Wipe it and weep.
Saturday, December 31, 2011
How can you not romanticize baseball?
After seeing Moneyball last night at the cheap show, I said to my husband, "I really want to like baseball." He laughed and nodded, he feels the same. For him the mitigating issue is the money, not unlike his detest of the commercialization of Christmas. Minor and farm team games are more to his taste. I, on the other hand, like the "idea" of baseball more than the actual game. The passion, the hard work, the strategy, the tradition, the ceremony! How witnessing a game is an event. The bringing together of generations, a grandpa teaching his grandaughter how to fill in a scorecard, coworkers bonding over a beer, little kids with gloved hands scanning the sky for pop fouls, tears of joy streaming down the cheeks of fans holding signs high as they profess their undying love. I want to like it, I do. But.... but.... oh, good Lord, it bores me so. Bring on the baseball movies, just spare me the game.
Tuesday, December 27, 2011
Quilt
Just shy of eighth grade graduation, my mother asked me what colors I’d like for a quilt. Although I was a purple fanatic, I picked red. To this day, I do not know why. Each Christmas since, this red and white quilt has graced my bed, usually staying through Valentine’s Day, reminding me of my tiny, strong, artistic “Granma Klingler”.
As a small child, she frightened me. While my Grandpa was one to laugh and tease, Granma was often stern, correcting behavior and handing out chores even when she was the one doing the visiting! Not so much a whirlwind as a constant breeze, her hands were never idle. Cooking, cleaning, gardening, tending animals, canning, quilting, crocheting, sewing, baking, rearranging. As I aged, I began to discover the similarities between us. In earlier years, she played piano, was a fine colorist of black & white photographs, painted and sketched as well. Granma was not scary; she was busy. A manager getting things done, delegating tasks, coordinating outcomes, demanding as much from you as she was prepared to give herself. Before Stephen Covey, there was Granma.
While I inherited my Grandpa’s mirth, there’s still a lot of Granma lurking in my DNA. The German cleaning gene is obviously recessive, but these days my whirlwind is settling into that steady breeze, balancing work, family, music, garden and art. Most likely, I’ll never quilt. Luckily, I don’t have to. Granma Klingler’s work endures.

