Wednesday, October 24, 2007
Busy Busy Worky Worky
Multi-tasking sucks. If I had my way, I'd dump the concept right in the toilet.
There's several books out over the last few years, and studies dating back even further, about how multi-tasking isn't all it's cracked up to be, makes tasks take longer, burns people out and just isn't efficient or healthy. Yet on we multitask!
Basically, I can't get a damn thing done at work. Every time I open a spread sheet that someone wants done yesterday, I can only get a cell or two entered before the phone rings. Well which do you want done? The incoming availabilty, pricing and order calls? The incoming technical assistance calls? The incoming email orders? The incoming faxed orders? The requests for research and credit? The price quotes? The back-order research project? Or the stupid spreadsheet? Yes, they want them all done and they want them all done simultaneously. Heaven forbid that we get off the incoming phone lines long enough to finish the previous caller's request, let alone so the project that an outside sales rep wanted finished last week. Bitter? You bet. Looking for a different job with less multi-tasking? Always. Waiting to hear my job is outsourced to India and I'm free of at least this particular flavor of idiocy? Priceless.
Labels:
call center,
customer service,
idiocy,
multitasking,
stress,
understaffed
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